Returns & Refunds

We want you to feel confident shopping with us - whether online or in-store. Our return policy is straightforward, transparent, and designed to ensure a smooth experience.

Unopened or Defective Products 

  • Return within 15 days of purchase (in-store) or 15 days from delivery date (online).
  • Must be sealed/unused or have a manufacturing defect.
  • Refunds go back to your original payment method.
  • Receipt required. Do not return products directly to the manufacturer.
  • Shipping charges (original & return) are non-refundable.
  • Note: If you used points toward your purchase, they may affect the refundable amount.

To start your return or exchange, please complete our Product Return Form

Opened or Gently Used Products

  • Return within 15 days of purchase (in-store) or delivery (online).
  • Must be no more than 25% used.
  • Eligible for store credit only on a Kolya / Optimum Health e-gift card.
  • You must submit a valid reason (e.g. reaction) and complete our Product Return Form.

 Gift with Purchase Policy

If your return affects a gift with purchase, you have two options:

a) Return Everything: Return both your purchased item(s) and the unopened promotional gift(s).

b) Keep the Gift: We’ll deduct the full retail value of the gift from your refund. This applies to all free items received through promotions, including swag bags and bonus products.

Final Sale & Non-Returnable Items

U.S. Orders

All U.S. orders are final sale – opened or unopened – unless the product is damaged or defective. 

Product Categories Not Eligible for Return

  • Books
  • Clearance Items
  • Diffusers and Mystifiers
  • DIY Containers
  • Dry Brushes
  • Eco-Refills
  • Facial tools (facial rollers, derma rollers, gua sha stones...)
  • Food & Snacks (pantry items, beverages, sweets, bars...)
  • Gift Cards
  • Halfmoon Yoga Products
  • Jewelry
  • Makeup brushes
  • Nail Polish
  • Perfume Products requiring refrigeration/freezing
  • Sexual wellness products
  • Tea and Bulk Herbs
  • Used/unused or defective products when customer has not initiated the return process after 15 days or more

Please note - we monitor return activity for abuse and reserve the right to limit returns or exchanges based on manufacturer return policy or at the discretion of our managers.